Pocket Robot Privacy Policy

Effective Date: [Dec.2025]
Operator: Pocket Robot Inc.

1. Scope
This Privacy Policy applies to personal information collected through our website, forms, support channels, and services, including pilot projects provided free of charge.

2. What We Collect
• Contact information: name, email, phone, business role.
• Usage data: log files, device/browser info, interaction with our website or prototypes.
• Client project data: information supplied by clients for testing or building automation systems.
• Feedback data: responses to surveys, one month follow up discussions, usage statistics, testimonials.
• Cookies/analytics: site activity and preferences.

3. How We Use It
We use personal information to:
- Provide and improve our services.
- Evaluate pilot projects, including one month feedback discussions.
- Develop case studies and marketing, using only anonymized or aggregated data unless explicit consent is given.
- Comply with legal obligations (PIPEDA, CASL).
- Communicate updates, with opt out available at any time.

4. Legal Bases / Consent
We rely on consent for marketing communications and testimonials. For service delivery and evaluation, we rely on contractual necessity and legitimate business interests, consistent with PIPEDA.

5. Disclosure to Service Providers
We may share data with trusted vendors (cloud hosting, AI model APIs, analytics tools) bound by confidentiality and data protection agreements.

6. Cross Border Transfers
Data may be processed outside Canada. We use contractual and technical safeguards to ensure comparable protection. Foreign authorities may access data under their laws.

7. Security
We use administrative, technical, and physical safeguards to protect data, including encryption, access controls, and monitoring. No method is 100% secure.

8. Retention
We retain data only as long as necessary for the purposes described or as required by law. Feedback data may be anonymized and retained for longer periods for statistical purposes.

9. Your Rights
You may request access, correction, or deletion of your personal information, and may withdraw consent at any time (subject to legal or contractual restrictions).

10. Breach Handling
We document all security incidents and notify individuals and the Office of the Privacy Commissioner of Canada (OPC) if a breach creates a real risk of significant harm.

11. Contact
Privacy Officer:
Dylan Eggleston
info@pocketrobot.ca

12. Updates
We may update this Privacy Policy from time to time. Changes will be posted on our website with a revised effective date


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