Pocket Robot Privacy Policy

Last Updated: [Mar.2026]
Operator: Pocket Robot Inc.

1. Scope
This Privacy Policy applies to personal information collected through our website, mobile applications, forms, support channels, and services, including pilot projects and trial accounts. By using our website or mobile applications (the “Services”), you consent to the collection, use, and disclosure of information as described in this Privacy Policy.

2. What We Collect
A. Account and Contact Information
- Name
- Email address
- Company name
- Business role (if provided)
- Phone number (if provided)
This information is collected when you register for a trial, create an account, or communicate with us.

B. Account Identifiers
- Internal user ID
- Company ID
- Subscription or plan status
These identifiers are used to manage accounts and access permissions.

C. Mobile Application Data
When you use our mobile application, we may collect:
- Device information (device model, operating system version, app version)
- Unique device or installation identifiers
- Precise location data (only when permission is granted)
- Photos, documents, or other files you upload
- Project-related data you create or modify
- In-app support messages or feedback submissions

D. Location Data
If you grant location permission, we collect precise location data to enable map-based functionality, such as positioning and placing project features accurately. Location data is used solely for core app functionality.
We do not use location data for advertising or cross-app tracking.

E. Diagnostic and Performance Data
We use application monitoring tools (such as crash and performance reporting services) to collect:
Crash reports
Error logs
Performance metrics (e.g., screen load times, API latency)
Technical diagnostic data
Limited contextual information to help reproduce issues
This data may be linked to your account to help us resolve issues efficiently.

F. Website Usage Data
When you visit our website, we may collect:
- Log files
- Browser and device information
- Website interaction data
- Cookies and similar technologies
- Our mobile application does not use third-party advertising cookies or cross-app tracking technologies.

G. Client Project Data
Information supplied by clients within projects, including uploaded files, notes, coordinates, and related operational data.

H. Feedback Data
Survey responses, testimonials (with consent), follow-up discussions, and usage-related feedback.

3. How We Use It
We use personal information to:
- Provide, operate, and maintain our Services
- Authenticate users and manage accounts
- Enable map-based and project-based functionality
- Process and store user-uploaded content
- Diagnose and resolve technical issuesImprove performance, reliability, and scalability
- Provide customer supportEvaluate pilot projects and gather feedback
- Comply with legal obligations
- Communicate service-related updates
We do not sell personal information. We do not use personal information for cross-app advertising or third-party tracking.
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4. Marketing Communications
We may send service-related communications (e.g., account notices, trial updates).
Marketing communications are sent only with consent, and you may opt out at any time.We do not use personal data for targeted advertising within our mobile application.
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5. Legal Bases / Consent
We rely on:
- Consent for marketing communications and testimonials
- Contractual necessity to provide services
- Legitimate business interests for service improvement and evaluation
- Legal obligations where applicable

6. Disclosure to Service Providers
We may share information with trusted service providers that support our operations, including:
- Cloud hosting providers
- Payment processors
- Application monitoring and diagnostic services
- Infrastructure and analytics providers
- These service providers process data on our behalf under confidentiality and data protection obligations.
We do not share personal information with data brokers or advertising networks for cross-app tracking.
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7. Payments
Subscription payments are processed through secure third-party payment processors. We do not store full payment card details on our systems.
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8. Cross Border Transfers
Data may be processed or stored outside of Canada. Where this occurs, we implement contractual and technical safeguards to ensure comparable protection. Foreign authorities may access data in accordance with their laws.

9. Data Security
We use administrative, technical, and physical safeguards, including:
-Encryption in transit
- Access controls
- Monitoring and logging
- Secure infrastructure practices
No method of transmission or storage is 100% secure.

10. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this Policy or as required by law.
Diagnostic data may be retained for stability and performance analysis.
Aggregated or anonymized data may be retained longer for statistical purposes.

11. Payment Processing
Payments are processed by Stripe, Inc., a third-party payment processor. When you purchase a subscription, billing information such as your name, billing address, and payment method details are collected directly by Stripe and processed according to Stripe’s Privacy Policy. Groundwork does not store full credit card numbers on its servers.
For more information visit: https://stripe.com/privacy

12. Billing Information We Collect
When you purchase a subscription, we may collect billing information including name, billing address, email address, company name, and tax identification numbers where applicable. This information is used solely for billing, invoicing, tax compliance, and account management.

13. Data Sharing
‍We share billing and payment information with our payment processor, Stripe, to facilitate subscription payments, billing management, fraud prevention, and regulatory compliance. Transaction records and invoices may be retained for accounting and legal compliance purposes.

14. Your Rights
Subject to applicable laws, you may request:
- Access to your personal information
- Correction of inaccurate data
- Deletion of your information
- Withdrawal of consent (where applicable)
Requests may be subject to legal or contractual limitations.

13. Security Incident Handling
We document security incidents and notify affected individuals and relevant regulatory authorities where required by law, including the Office of the Privacy Commissioner of Canada (OPC) if a breach creates a real risk of significant harm.

14. Analytics and Advertising
‍We use third-party tools, including Meta (Facebook) Pixel, to understand how users interact with our website and to improve our marketing efforts.
These tools may collect information such as:
- Pages visited
- Actions taken on the site (e.g., sign-ups)
- Device and browser information
- IP address
This information may be used to deliver relevant advertisements on platforms such as Facebook and Instagram. We may also use this data to measure the effectiveness of our advertising campaigns.
You can control how your data is used for advertising by adjusting your preferences through:
- Facebook Ad Preferences: https://www.facebook.com/adpreferences
- Your browser settings (e.g., blocking cookies)
- You can also disable cookies through your browser settings.
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15. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on our website with a revised “Last Updated” date.
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15. Contact
Privacy Officer:
Dylan Eggleston
info@pocketrobot.ca


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